Yearly and Lifetime Plans
Yearly and lifetime plans are eligible for a full refund if the request is made within 7 days of purchase and the plan has not been used to run a reconciliation, generate an export, or otherwise consume the service. Once a plan has been used, it is no longer eligible for a refund, even if the request falls within the 7-day window.
Monthly Recurring Plans
Monthly plans billed through a recurring Razorpay mandate can be cancelled at any time before the next billing cycle. Cancellation stops future charges; it does not refund the current billing cycle, which remains payable in full since access for that cycle has already been granted.
How to Request a Cancellation or Refund
Email taxoneadvisory@gmail.com from your account email address with your organisation name and the plan you want to cancel or refund. We acknowledge requests within one business day.
Processing Window
Approved refunds are issued to the original payment method through Razorpay within 5–7 business days of approval. Bank or card processing times beyond that point are outside our control.
Exceptions
Refunds are not available for plans used beyond the eligibility window described above, for add-ons already consumed, or where a request is made after the service period has ended. Fraud, abuse, or violation of the Terms of Service voids refund eligibility.